Refund Policy

At Design Innovacia, we prioritize delivering exceptional services to meet our clients' needs. However, due to the nature of our work, we maintain the following refund policy:

1. Refunds Due to Change of Mind

Refunds are not applicable if services are declined or canceled due to a change of mind after the project has commenced or agreements have been signed.

2. Refund Eligibility

Refunds will only be considered in the following cases:

  • Failure to deliver the agreed-upon deliverables as per the signed contract.
  • Inability to start the project due to unforeseen circumstances from our end.

Refunds will not be granted for:

  • Delays caused by a lack of timely client response, incomplete or unclear requirements.
  • Dissatisfaction with design concepts or services after approvals at various project stages.

3. Project Commencement

Once a project has commenced, costs incurred for completed work, including design drafts, research, and development, will be deducted from any refundable amount.

4. Deposits/Advance Payments

All deposits or advance payments are non-refundable, as they cover initial resources, research, and preparation for the project.

5. Third-Party Costs

Refunds will not include expenses related to third-party services such as hosting, domain registration, plugins, or tools purchased on behalf of the client.

6. Disputes

In case of disputes, clients are encouraged to communicate with us to resolve the matter amicably. Refunds will only be issued in alignment with the terms outlined in the signed agreement.

7. Timeframe for Refund Requests

Any refund request must be made in writing within 14 days of the issue being identified. Requests made beyond this period will not be considered.

8. No Refund on Completed Projects

Once a project is completed and the final deliverables are handed over, no refunds will be provided.

9. Exceptional Circumstances

Design Innovacia reserves the right to assess refund requests on a case-by-case basis in exceptional circumstances.

For further questions or assistance, feel free to contact us at info@designinnovacia.com

Thank you for choosing Design Innovacia. We value your trust and partnership.

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TESTIMONIALS

What Our Customers
Have To Say

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I recently worked with Ava Richards from Design Innovacia, and I'm thrilled with the results. They demonstrated exceptional professionalism, creativity, and technical skill throughout the project. Communication: Ava kept me updated regularly, addressing all my questions promptly and making the process smooth and stress-free. Design Quality: The website is visually stunning, functional, and user-friendly. It perfectly captures my brand’s essence and works flawlessly across all devices. Customer Focus: Their dedication to customer satisfaction is unmatched. Ava made sure I was happy with every aspect of the site, going above and beyond to meet my expectations. Value: The service provided excellent value for the investment. I highly recommend Ava Richards and Design Innovacia for their outstanding work and customer-centric approach.

Bobbidi Boo Cleaning
I recently worked with Ava Richards…
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"Big bravo” to Design Innovacia! They did a fantastic job. I've received numerous commendations about my website, with everyone rating it 5 stars. Their team is incredibly helpful, and their communication is impeccable. Special kudos to Chad, whose positive energy is infectious, and Ava, who works with remarkable efficiency. Thank you so much, team!" ( my site -> monprixmyprice.com :)

Cash Knight
"Big bravo” to Design Innovacia
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These guys were great, great communication and very kind when i recommended any fixes that needed to be done. Would 10/10 recommend them!

Gavin Cox
The BEST!!
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They've done a great job of creating exactly what I wanted. The way i had pictured it they made it happened, Mr Chad was very helpful and ready to work with and very responsive. They met all of my expectations and had a lot of insight regarding marketing tools I didn't know existed. Overall Very Happy And Satisfied With My Website!

Cesar Calderon
Very Happy and Satisfied
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Super helpful and always happy to make as many changes as you require to get your ideal website up and running. Quick and reliable, and reasonable cos

Tanya Bentley
Super helpful and always happy to make…
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I launched my first startup and faced initial concerns about web design, domain management, and social media. Fortunately, I connected with Chadwick from Design Innovacia, who not only simplified the tech aspects but also offered valuable business advice. His exceptional support and insights go above and beyond – I even nicknamed him Mr. Wick (same as John Wick) for his rockstar approach!

Markiza Corp.
Chadwick is Mr. Wick! He rocks like John Wick!
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Excellent customer service by the team led by Chadwick. Really impressed with the customer centred approach to service delivery. Very grateful. Home Emergency Network.

Ben
Excellent customer service by the team…
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Working with Chadwick from Design Innovacia was an absolute pleasure. He created a website for my company that surpassed all expectations. Chadwick's creativity, professionalism, and dedication were outstanding. He listened attentively to my vision, translated it into visually stunning designs, and maintained clear communication throughout the process. Chadwick's work ethic and passion for his craft are truly commendable. I highly recommend Chadwick and the Design Innovacia team for exceptional website design services. Thank you, Chadwick, for your fantastic work!

Lucy
Fantastic work!
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Professional and very flexible and website was completed to my expectations, thank you I will be doing be doing more business with this company...

Luie
Professional and very flexible and…
design-innovacia

Can only say good words about these guys. From designing to development, their customer's flow was very stable and our SEO results are incredible.
Professional. Effective. Simple. Powerful.

Shanaya L. Roberston
Brand Owner
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I would definitely vouch for Design Innovacia for the excellent work and service. They just secured a loyal customer.

Martin M. Linder
Brand Owner
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They are smart, intelligent and fast. Design Innovacia team was very efficient and highly ice responsive. They do understand the values of delivering projects on time. Started with logo designing and ended up with full branding package.

Stive Man
Brand Owner
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